Scooter Warranty Policy
Personal Injury Disclaimer
Please note that scooter riding is dangerous and that any time you step on a scooter you are assuming a certain amount of personal risk. We want to make you aware that we will not be held liable for any sort or personal injury when using our scooter products, even if this coincides with a valid warranty claim. Always wear protective equipment, ride within your abilities and inspect your gear and all fixtures / fittings carefully before each use.
While it is very uncommon, please be aware that unexpected breakages / malfunctions can occur to any component of your scooter as a result of the extreme forces placed upon this extreme sports product. It is important to ride accordingly to ensure your safety in the event of an unexpected product malfunction.
What is Covered by Your Warranty
All Two Bare Feet scooters are warranted against defects in materials and workmanship for a period of 90 days from the date of purchase. This means that Two Bare Feet will, at our discretion, repair or replace any Two Bare Feet Scooter that we deem to feature defects in materials or workmanship. No other warranty is expressed or implied.
What is NOT Covered by Your Warranty
This warranty does not cover breakage or inability to properly repair due to the following:
- Improper storage or use in wet conditions.
- Wear and tear.
- Improper assembly, adjustments, tampering or repairs.
- Improper installation of accessories.
- Improper alterations or maintenance.
- Abuse or neglect of the product.
- Intentional and deliberate attempts of breakage.
- Standard maintenance issues such as corrosion/dirt buildup and lubrication.
- Chipping/scratching from contact with the ground, curbs, walls or grind rails.
- Wheels that become worn from repetitive ground or obstacle contact or severe and repetitive braking.
- Rust and corrosion buildup as a result of exposure to rain, snow or humid conditions.
- Scooters run over by any motorised or un-motorised vehicle.
- Any malfunction caused by a lack of maintenance.
Please note that all scooters are liable to break through normal use and abuse. This is true of any gear used for extreme sports due to the strong forces placed on equipment.
How to Claim Against Your Warranty
If you have a faulty product and want to claim against the warranty then please contact our Customer Service team directly. Make sure to include your original order number, as well as a few pictures and a brief description of the problem you are having with your scooter. This is the quickest way to resolve any issue you may have.
Safety and Maintenance Advice
- Always wear protective equipment, ride within your abilities and anticipate hazards before they occur.
- Never store or use your scooter in wet, damp or humid conditions as this can cause damage to components that may then function incorrectly. This includes storage of the item outdoors, or in a shed or garage.
- Always inspect your scooter and all fixtures and fittings for signs of wear and damage before every use. Ensure all bolts are tight and will not work their way loose during use.
- Our scooters are designed for use by a single rider only and should never be ridden by more than one person at a time.
- Scooters are not intended for use on roads or public footpaths and should only ever be ridden in a suitable designated area.
- Scooters are not intended to be used with any motorised device. This will void the warranty and may place you at greater risk or injury.
- During use, wheels, bearings and other moving parts can become worn and may need replacing. We offer many replacement parts to keep your gear in good working order.
- Always keep your scooter clean and free from dirt, dust and debris to avoid the need for cleaning or lubrication.
- Always aim to land from tricks with your bodyweight positioned directly over the top of the deck, without leaning forward or backward as this can place excessive force on the handlebar stem that could cause it to bend, crack or snap.
- Avoid excessive and repetitive braking as this will wear down the wheels and brake.
Faulty Scooters
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 90 days of purchase. Please note that items that are damaged from wear or lack of maintenance are not considered faulty. If you believe your scooter is defective due to a manufacturing fault, please inform us of the defect immediately and do not continue to use the product.
We may ask for you to return the item to us for inspection. If we decide your scooter was defective, we will replace it with a similar product of the same or better specification and pay for the shipping back to you.
If our experienced inspectors decide your scooter was not defective, but was improperly used or maintained you will be informed and asked if you want it to be sent back to you (chargeable) or destroyed. Please be aware of this before sending any items back to us without having first made contact with our customer services team to receive authorisation.
Returning Items for Inspection
If returning please ensure you have first received authorisation to do so and that you package to item(s) securely and suitably so as to avoid further damage during postage. Including an explanation of the issue, your name and original order number will greatly help us in dealing with your return in a timely manner. Items can be returned to us at the following address:
Two Bare Feet Ltd
Unit B Western Bowl
Torbay Business Park
Woodview Road
Paignton
Devon
TQ4 7HP