Delivery Information

 

At Two Bare Feet we offer a range of delivery options to all postcodes within Great Britain and The Republic of Ireland and we aim to dispatch all orders the same day if ordered before our cut-off times (3:30pm for standard services and 3pm for all next day services).

Our services include Free Standard Delivery on all orders of £70 or more, which applies to all orders to UK mainland postcodes (Excluding Scottish Highlands and Northern Ireland).

We regret that due to difficulties surrounding Brexit (Britain’s exit from the European Union)  we no longer offer international shipping services to EU countries, Northern Ireland or ‘Rest of the World’ destinations.

If you have any queries regarding delivery please call our Customer Services Team on 01803 554 695 or email sales@twobarefeet.co.uk.

 

Free Delivery and Same Day Dispatch

This service is available for all items being delivered to the UK Mainland (Excluding Scottish Highlands and Northern Ireland). Your shopping basket will automatically calculate free delivery if it totals £70 or more (excluding delivery charges).

Our cut-off times for same day dispatch are 3:30pm for Standard Delivery, and 3PM for all Next Day Services.

Any orders placed after these cut-off times will be dispatched the following working day (Monday – Friday).

 

Order Tracking

All of our delivery services with Royal Mail, DPD and FedEx offer order tracking. In order to get your tracking information you must sign up for a Two Bare Feet account prior to placing your order. After placing your order, you can log into your account in order to find your tracking numbers.

For orders over £100 in value, you may find that the tracking numbers are not available through your account. This is as we will likely have to create a custom shipping label. In order to receive your tracking numbers you may need to give us a call or send us an email.

 

Click & Collect

Please note, we are temporarily unable to offer this service due to issues with our courier partners.

Our Click & Collect service is a free service and gives you the option to order online and to collect your order in person from our warehouse in Paignton, Devon. This is only available when selected as your delivery method during the checkout process. See this link for our guide to Click & Collect.

 

UK Mainland Delivery Options

The following delivery options apply to all UK mainland postcodes, with the exception of Scottish Highlands (See Surcharge Areas for more information) and Northern Ireland.

Standard Delivery (2-3 Working Days)

Our Standard Delivery service is charged at £2.99, unless your order qualifies for free delivery. This is a 2-3 working day service and the majority of these orders are shipped using either Royal Mail or Fedex, depending on the size of the parcel. This is available for all UK Mainland postcodes, excluding Scottish Highlands and Northern Ireland. Please note that Saturdays, Sundays and Bank Holidays are not classed as working days.

Next Working Day

Please note, we are temporarily unable to offer this service due to issues with our courier partners.

This is available for the majority of items and is a fixed cost of £6.95 for all UK Mainland postcodes, excluding Scottish Highlands and Northern Ireland. This is a Next Working Day service and will be shipped using either FedEx, DPD or Royal Mail. Orders using this service will be dispatched from our warehouse on the same day if ordered before our 3pm cut-off time. Please note that Saturdays, Sundays and Bank Holidays are not classed as working days.

For orders sent via DPD, on the day of delivery you will receive an email / text notifying you of an estimated delivery time. DPD also provide options for rescheduling the delivery or alternative locations should the hour slot not be convenient. We therefore strongly recommend including an email and mobile number should you wish to use this delivery service.

- This service requires someone to sign for the order.

- Please note this service is not available for 6ft, 7ft and 8ft surfboards

Next Working Day - Before 12pm

Please note, we are temporarily unable to offer this service due to issues with our courier partners.

This is available for the majority of items and your shopping basket will automatically calculate the delivery charge for this service. You can get a delivery cost estimate at anytime from the "My Cart" link before placing an order.

This service is available for all UK Mainland postcodes, excluding Scottish Highlands and Northern Ireland. Orders using this service will be dispatched from our warehouse on the same day if ordered before our 3pm cut-off time. Please note that Saturdays, Sundays and Bank Holidays are not classed as working days.

This service is fulfilled by either FedEx or DPD. For orders sent via DPD, on the day of delivery you will receive an email / text notifying you of an estimated delivery time. DPD also provide options for rescheduling the delivery or alternative locations should the hour slot not be convenient. We therefore strongly recommend including an email and mobile number should you wish to use this delivery service.

- This service requires someone to sign for the order.

- Please note this service is not available for 6ft, 7ft and 8ft surfboards

Next Working Day - Before 10am

Please note, we are temporarily unable to offer this service due to issues with our courier partners.

This is available for the majority of items and your shopping basket will automatically calculate the delivery charge for this service. You can get a delivery cost estimate at anytime from the "My Cart" link before placing an order.

This service is available for all UK Mainland postcodes, excluding Scottish Highlands and Northern Ireland. Orders using this service will be dispatched from our warehouse on the same day if ordered before our 3pm cut-off time. Please note that Saturdays, Sundays and Bank Holidays are not classed as working days.

This service is fulfilled by either FedEx or DPD. For orders sent via DPD, on the day of delivery you will receive an email / text notifying you of an estimated delivery time. DPD also provide options for rescheduling the delivery or alternative locations should the hour slot not be convenient. We therefore strongly recommend including an email and mobile number should you wish to use this delivery service.

- This service requires someone to sign for the order.

- Please note this service is not available for 6ft, 7ft and 8ft surfboards

Saturday Delivery

Please note, we are temporarily unable to offer this service due to issues with our courier partners.

This service is available for the majority of items. The shopping basket will automatically calculate the delivery charge for this service. You can get a delivery cost estimate at anytime from the "My Cart" link before placing an order.

This service is available for all UK Mainland postcodes, excluding Scottish Highlands and Northern Ireland. Orders using this service will be dispatched from our warehouse on the same day if ordered before our 3pm cut-off time.

This service is fulfilled by DPD. On the day of delivery you will receive an email / text notifying you of an estimated delivery time. DPD also provide options for rescheduling the delivery or alternative locations should the hour slot not be convenient. We therefore strongly recommend including an email and mobile number should you wish to use this delivery service.

- This service requires someone to sign for the order.

- Please note this service is not available for 6ft, 7ft and 8ft surfboards

 

Surcharge Area Delivery

The following locations are classed as surcharge areas, and therefore are unable to be serviced by our standard UK Mainland delivery methods:

- Channel Islands

- Scottish Highlands

- Scottish Islands

- Isle of Man

- Isle of Wight

- Scilly Isles

- Republic of Ireland 

Standard Delivery (Surcharge Areas)

This is available for all items and the shopping basket will automatically calculate the delivery charge for this service. You can get a delivery cost estimate at anytime from the "My Cart" link before placing an order. The majority of orders on this service are delivered via FedEx or Royal Mail.

This is a 2-5 working day service and orders placed after 3:30pm will be dispatched on the next working day. Please note that Saturdays, Sundays and Bank Holidays are not classed as working days.

- 6ft, 7ft and 8ft surfboards are unfortunately unable to be sent to the following UK postcodes: AB30,31,33-38,41-45,51-56,63, DD10, DG1-9, FK1-7, 8 1, 8 2, 9-14,FK17-21, G63 0, 63 9, KA19 8, LD1-6,SY23.1-5,SY24.5,SY25.6,TD1-15 1,TD15 2, HS1-9, IV13-14, IV21-28, IV40-56, KA27, KA28, KW1-3, KW5-17, PA20-49, PA60-78, PA80, PH17-26, PH30-44,49,50, ZE1-3, JE, GY 

 

Additional Important Delivery Information

  • On very rare occasions, a delivery take up to 14 days especially during busier periods so orders can only be considered delayed or lost until 15 days after posting. If you require your order by a certain date, we recommend using a guaranteed next day service.
  • If you request that the package is left somewhere without a signature, this will only be done at the discretion of the delivery driver.
  • If you do request an item is left without a signature, you assume responsibility for any loss or damage to the package

If for any reason there is a delay in dispatching your order a Two Bare Feet customer service representative will contact you as soon as possible to inform you of any issues.