Returns Policy & Info
Extended Christmas Returns Policy
This year at Two Bare Feet we will be offering an extended Christmas Returns Policy to make sure that you are happy with your purchase once Christmas has come and gone.
Our Christmas Returns policy applies on all orders placed between November 1st and December 24th, 2023.
All orders placed in this period will be eligible for a return, for a refund up until January 31st, 2024.
If you wish to return any items purchased as within this time frame then please continue reading below for more information on our standard returns process.
You have 28 days from the date of purchase to return your items to us.
All returns are quality checked – This means that returned items must be unused, include any tags, accessories and original packaging and be of a resalable condition when inspected at our premises.
You are free to try on your item to establish size, look and feel, but must not use any item that you wish to return. Please take extra care when trying on neoprene products which are designed to be tight fitting as not to cause damage or strain to the material.
We reserve the right to refuse your return if received in poor condition or if we suspect use.
Include your original invoice in your return. Please include additional notes if you feel they will be helpful. We regularly consider customer feedback, which can play a huge role in improving our products, website information and sizing. You can also download additional pages here.
We do not accept exchanges. Therefore, please place a new order for your preferred items and return your unwanted item(s) for a refund.
Occasionally we have discount codes available, and often run promotional flash sales. Customers will be notified of these via our Newsletters, so be sure to sign up and keep an eye on your inbox! Please read our terms and conditions here.
How To Return Your Order
1. Package ProperlyPlease package your items for return in the same way that they were received. This will help to minimise any damage to your items in the post. One courier label will be created per return so please ensure that all items fit into one parcel.
2. Include Original InvoicePlease include your original invoice within your parcel to allow us to locate your order and process your refund accordingly upon its return.
3. Make your ReturnClick the ‘Make a return’ button below to begin the returns process. Make sure to have your order details to hand before you begin.
4. Proof of PostageYou should obtain a proof of posting when sending the item(s) back to us. You will need a postage receipt to claim for your return in the unlikely event this goes missing.
Defective and Incorrect Items
On the rare occasion of an item being defective or incorrect, please DO NOT use or send it back to us.
Kindly contact our friendly Customer Service Team with a photo highlighting the defect so that our product care team can review and resolve your issue in the best way possible. We regret that we are unable to refund postage for items returned without authorisation from our customer service team.
We will issue a refund only if all conditions in our returns policy are met.
While returns postage will not be reimbursed, we have arranged competitive rates with our carriers/couriers on our returns portal.
Please ensure your account details are up to date as we may need to contact you regarding your return via email or telephone.
Refunds will be credited back to the original payment method and will not include any outbound shipping cost made at the time of purchase.
We will process your refund within 5-7 working days from receipt of your return (sometimes longer during Peak Seasons).Please note that certain banks can take up to 7 days further to reflect this in your account.
Upon return of a product purchased at a sale/discounted price, refunds will be issued for the monetary value of the product when purchased
If you require an alternative size, colour or style and the offer is still valid at the time of making a return you should place a new order within the active sale or by using the same valid discount code if applicable.
Phone: 01803 554695