Wetsuit Accessories Warranty Policy

 

All Two Bare Feet Wetsuit Accessories are supported with a warranty on both manufacture and material defects for 3 months from date of purchase. This means that Two Bare Feet will, at our discretion where applicable will repair, replace or refund any Two Bare Feet Wetsuit Accessories that we deem to feature defects in materials through acceptable wear and tear circumstances. No other warranty is expressed or implied.

If you have a wetsuit accessory that you believe may have a warranty issue, please first contact sales@twobarefeet.co.uk before returning it to us. Include a few pictures and a brief description of the problem you are having and make sure to include your original order number to help speed up the process. This is the quickest way to resolve any issue you may have.

 

What is classed as a wetsuit accessory

• Swimming Shorts, bikinis and other swimwear
• Rashvests
• Neoprene Gloves
• Neoprene Hoods
• Wetsuit Boots & Socks
• Aquashoes

The warranty covers:

• 3 month warranty on manufacturing and material defects

The warranty does not cover:

• Items that have been washed or dried in a washing machine or tumble dryer. Only use fresh water to rinse your wetsuit and hang it to air dry out of direct sunlight
• Items that have been used in a chlorinated swimming pool (Chlorine can bleach or degrade the materials and stitching)
• Normal wear and tear, including scratches and fading
• Damage caused by anything other than defects in materials or workmanship.
• Damage caused by neglect, abuse or improper maintenance
• Damage caused by customer-performed repairs or alterations
• Use in teaching, rental, commercial or instructional programs or activities.
• Damage caused by failure to follow the care instructions, including improper handling or storage and extended or excessive exposure to sunlight.
• Items that have been sold as 2nd hand or have been sold as a 2nd hand (as it has been sold as a product with existing defects).
• Items repaired by another repair service.
• Upgrading your older Two Bare Feet item to a newer model.

Two Bare Feet retain the right to define acceptable wear and tear circumstances, but as a guideline this will require the customer to follow wetsuit care instructions and to take all reasonable precautions to maintain the wetsuit. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine, and other harsh or abrasive substances can accelerate product degradation and void warranty.

Materials such as fingernails and other sharp objects may tear and rip the neoprene in your Two Bare Feet wetsuit. Two Bare Feet will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment or deliberate misuse of the product.